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Based on a reduction in telephone call volume after hours, the Alabama Department of Public Health (ADPH) has shortened the operating hours of its statewide informational hotline for general COVID-19 questions. Effective June 15, the toll-free line will be available from 8 a.m. until 6 p.m., seven days a week. If the need presents itself, hours can be readjusted quickly.
The hotline allows the public the ability to speak with someone who can provide information or direct them to a contact who can assist them. A general information email option is also available during these hours.
The toll-free hotline number and e-mail address are as follows:
·COVID-19 General Information – 800-270-7268
·The COVID-19 General Information Email address – covid19info@adph.state.al.us
In addition, a toll-free phone line will continue to provide information about available testing sites and hours of operation statewide. This phone number is 888-264-2256. Callers are asked for their zip code to help locate the site nearest them.
The ADPH website at alabamapublichealth.gov also offers information and guidance about COVID-19 recommendations. Frequently asked questions are answered at alabamapublichealth.gov/covid19/faq.html.